Service Account Manager

Legal entity

Andritz Inc.

THE ANDRITZ GROUP is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and solid/liquid separation in the municipal and industrial sectors. In addition, ANDRITZ offers technologies for certain other sectors including automation, the production of animal feed and biomass pellets, pumps, machinery for nonwovens and plastic films, steam boiler plants, biomass boilers and gasification plants for energy generation, flue gas cleaning plants, plants for the production of panel boards (MDF), thermal sludge utilization, and biomass torrefaction plants.

Job Summary / Introduction

SUMMARY: Reporting to the Production Mgr. & Aftermarket Coord. of Andritz FB, you will coordinate sales efforts to aftermarket key accounts in all industries (Feed, Biomass, Pet Food Extrusion, Biomass and Industrial) that Feed and Biofuel serves in the US and Canada. This position requires a candidate with well-developed interpersonal skills with a general willingness to continuously learn and improve and has the ability to work under pressure in time sensitive environments. The ability to communicate effectively at all levels both verbally and in writing is essential. Candidate must represent the Company's interests when dealing with customers and regard confidentiality at all times.

Detailed Job Description

PRINCIPAL DUTIES:

  • Provide administrative support for the General Manager & Aftermarket Coordinator and their direct reports;
  • Develop, cultivate, track, report, manage and pursue aftermarket key account sales in all industries served by Andritz Feed and Biofuel in the US and Canada. Main concentration on key aftermarket accounts that have current or potential consignment agreements as well as key aftermarket business with FBT NA;
  • Create spare parts offers as needed for capital requests and attend start-ups of new facilities to support Aftermarket activities;
  • Work with other Andritz divisions in order to offer joint solutions across multiple product lines;
  • Direct interface with key account customer, corporate offices, Engineering offices, Andritz area field salesmen and facility managers as well as FBT NA Capital Sales Managers. Develop and lead sales presentations, manage negotiations for key aftermarket account consignment agreements in cooperation with the Aftermarket Coordinator, Field Salesmen and Capital Sales Managers;
  • Contribute to marketing plan to achieve budget order intake involving trade shows, association meetings, advertising, literature, and product development in Aftermarket;
  • Develop and maintain key account 'hotlist' covering outstanding proposals, report status of ongoing relationships with key account consignment inventories, and utilize Andritz CRM program (to include offering inventory management solutions to better service customers and make regular site visits and perform cycle counts to manage current consignment customer inventories);
  • Coordinate consignment agreement proposal process and direct customer follow-up in cooperation with the Muncy office, area salesman and Aftermarket Coordinator;
  • Negotiate terms and conditions of sales with customers that meet Andritz requirements;
  • Develop key account strategies to assure competitive position and maximize order intake while monitoring industry and competitive trends;
  • Complete regular fill up orders and issue/usage orders using SAP system. Serve as a liaison with Accounting for monthly invoicing;
  • Interface with order execution and Engineering personnel for transfer of new orders;
  • Responsible for sales presentations at association/trade venues;
  • Position requires approximately 50% plus travel (Domestic / International);
  • Provide technical assistance to customer as required;
  • Use Concur to book travel and complete expense reports on a timely basis;
  • Special projects and all other duties, as required.


EDUCATION, EXPERIENCE & SPECIAL SKILLS REQUIRED: Bachelor Degree in Bus. Admin., Engineering, Ag/Feed Science or equivalent combination of related discipline and experience. Add'l requirements: Logical and methodical thinking to apply problem-solving strategies; must be well organized, learn and retain multiple skills and tasks to manage and manipulate large volumes of information for several managers as well as handle all types of internal/external calls; self-motivated, able to handle multiple tasks, prioritize work, make sound, independent decisions, maintain a high degree of accuracy in a fast-paced, frequently stressful environment, be versatile, flexible, have a cooperative attitude to interface with all levels and departments inside/outside the company; be sensitive to customer satisfaction which includes a strong sense of urgency in responding to customers' needs and work independently and/or as a team member with little to no supervision. Candidate must be computer literate to work on systems to include Microsoft Office products (Excel, Word, Outlook) as well as hold familiarity with other office suites / databases. Excellent knowledge of the English language and grammar is required.


Work encompasses visits to customer manufacturing facilities and corporate offices. This position requires good mobility, in order to travel for customer visits. Facilities may be dusty and dirty with varying temperatures and noise levels. Must be able to ascend/descend stairs and/or ladders, and wear necessary PPE. Candidate must be able to sit, stand, walk, stoop, bend, reach, kneel and possess excellent sight, hearing, touch, and coordination. Must be able to endure long working hours when required.

Andritz offers a very competitive wage and an outstanding benefits package including medical, dental, vision, life, STD, LTD, AD&D, 401(k) - up to 6% match, vacation, accumulation of sick/personal time, tuition reimbursement, and 12 paid holidays.

If you meet the above qualifications and are enthusiastic, hard-working and enjoy a dynamic, fast-paced environment, send your resume to the below address, email or fax, referencing JOB M 05-2017 Key Acct & Consignment Mgr. All inquiries will be kept strictly confidential.

ANDRITZ INC.

Human Resources Department

35 Sherman Street

Muncy, PA 17756

Fax: (570) 546-1521

Email:


Candidate's Profile

EDUCATION, EXPERIENCE & SPECIAL SKILLS REQUIRED: Bachelor Degree in Bus. Admin., Engineering, Ag/Feed Science or equivalent combination of related discipline and experience. Add'l requirements: Logical and methodical thinking to apply problem-solving strategies; must be well organized, learn and retain multiple skills and tasks to manage and manipulate large volumes of information for several managers as well as handle all types of internal/external calls; self-motivated, able to handle multiple tasks, prioritize work, make sound, independent decisions, maintain a high degree of accuracy in a fast-paced, frequently stressful environment, be versatile, flexible, have a cooperative attitude to interface with all levels and departments inside/outside the company; be sensitive to customer satisfaction which includes a strong sense of urgency in responding to customers' needs and work independently and/or as a team member with little to no supervision. Candidate must be computer literate to work on systems to include Microsoft Office products (Excel, Word, Outlook) as well as hold familiarity with other office suites / databases. Excellent knowledge of the English language and grammar is required.

Contact

Andritz Inc.
e-mail: amy.roy@andritz.com

Please use the link below to apply. Thank you!

Apply

 - servertoken