AHEAD Automation

Performance at a higher level: new Metris Performance Center now in operation

ANDRITZ’s new Metris Performance Center is designed to provide digital service and support for paper, board, and tissue mills around the world based on a real-time connection between ANDRITZ and each customer.

With the Metris platform connected remotely to the mill’s DCS for analysis and optimization, ANDRITZ process and equipment experts in Graz, Austria, can be virtually at the side of any customer needing help with start-up, troubleshooting, loop tuning, or optimization of process machinery.

“We know that strong customer support is of utmost importance in any mill. With the Metris Performance Center, we can offer support to our customers from our company’s best experts exactly when the customer needs it. No delays or high costs for travel, we are able to react quickly and efficiently.”

Klaus Blechinger
Vice President Tissue, ANDRITZ AG

The services at the Metris Performance Center are especially valuable during a startup, as customer personnel and ANDRITZ startup engineers on site have real-time access to the top experts for machinery, process, and automation as needed. For example, if there is a problem with auxiliary equipment (e.g., a pump or some stock prep equipment), the ANDRITZ expert can quickly join colleagues in the Metris Performance Center to help provide a solution.

Another advanced service is the ability to collect digital information remotely from the DCS in order to apply Big Data analytics to optimize production processes or provide decision support to mill personnel.


The Metris Performance Center is located at the ANDRITZ headquarter in Graz, Austria.

© Croce & Wir

“Digitalization plays a major role in all our business areas, and we want our digital assets to be agile in the face of rapidly changing market demands,” says Gerhard Schiefer, Vice President for Global Automation. “The Metris platform makes this possible and allows us to provide smart services along the digital value chain of a paper mill. It offers features tailored to each customer’s preferences.”

The center offers:

  • Optimization of Process Performance (OPP) with Metris by combining the latest technology insights in digitalization with in-house process experience
  • Process knowledge and specialists in production start-up support as well as implementation of new control philosophies
  • Direct customer contact and faster response by online, real-time sharing using the latest communication and augmented reality (AR) tools
  • Remote support for stable and economic process conditions in case of any process and equipment issues for customers worldwide
  • A training center for workshops and trainee programs for internal and external employees, i.e. special troubleshooting courses for operators and process engineers
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AHEAD customer magazine
  • Performance at a higher level

    New Metris Performance Center now in operation
    AHEAD - Magazine for Industrial Automation

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