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Expansion of global service hotline

Nonwoven & Textile service hotline expands its scope by integrating ANDRITZ Laroche & ANDRITZ Diatec technologies

This evolution strengthens our role and provides our customers with broader, faster, and more structured technical support.

One hotline dedicated expertise for every technology:

When calling our dedicated hotline number +33 (0) 426 700 500 you will be directly connected to the right expert by selecting the corresponding option :

  • ANDRITZ Asselin-Thibeau for carding, cross lappers or needlepunch machines - Press 1
  • ANDRITZ Perfojet for hydro entanglement machines or dryer- Press 2
  • ANDRITZ Küsters for calenders or wetlaid - Press 3
  • ANDRITZ Laroche for blending, tearing, dosing and airlay machines - Press 4
  • ANDRITZ Diatec for baby and adult care and sanitary napkin machines - Press 5 

With the support of our teams at ANDRITZ Inc. in the United States and ANDRITZ Technologies in India, every call is automatically directed— at any time of the day — to one of our experts specialized in the selected technology, ensuring fast handling and high-level expertise.

Benefits for your operations : 

  • Immediate assistance for troubleshooting, automation and process issues
  • Reduced downtime thanks to a structured and prioritized workflow
  • Multi-technology support through a single, unified contact point
  • Comprehensive guidance to optimize your industrial performance
  • Full traceability through our internal dedicated ticketing system
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“Integrating additional Hotline areas represents a pivotal move in our strategy, not only strengthening customer support but also driving alignment across ANDRITZ Nonwoven & Textile operations!"

BASTIAN VANDELAAR,  Global Director Customer Service, ANDRITZ Nonwoven & Textile

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“Every minute counts in industrial production, and our expanded hotline ensures our partners are never alone when facing a stoppage or performance issue. With the integration of ANDRITZ Laroche and ANDRITZ Diatec, our single, streamlined service channel provides direct access to the expertise you need!"

PATRICK SAFFIOTI, Customer Care Manager, ANDRITZ Nonwoven & Textile

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