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On eye level: Strengthening service excellence in India

Older calender models can be modernized to be revitalized to full performance

The recent visit of Bastian Vandelaar, Global Director Customer Service for ANDRITZ Nonwoven & Textile, to ANDRITZ ATech in Bangalore, India, was more than a business trip—it was a meeting on eye level. Bastian came not only to share global strategies but also to learn from the Indian service team about the best ways to operate successfully in India, gaining insights into local practices that have driven customer satisfaction and operational efficiency.

Mutual learning and collaboration

This exchange highlighted the importance of adapting global standards to regional realities. The Indian team shared their expertise in rapid response models, cost-effective solutions, and customer intimacy—key factors for success in India’s competitive market. These discussions provided Bastian with valuable perspectives on how global service concepts can be fine-tuned to meet local expectations.

Combined with customer visits

The visit also included meetings with key customers across India, reinforcing ANDRITZ’s commitment to proximity and partnership. These interactions allowed the global service leadership to hear firsthand about customer priorities and expectations, ensuring that future service offerings are tailored to local realities.

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Stay tuned and benefit from a strong customer oriented team work: Sajeesh and Bastian

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ANDRITZ Nonwoven & Textile service team at India

Strategic focus for India

Plans were outlined to strengthen the service business in India by expanding local capabilities for faster turnaround and technical support, leveraging digital tools like Metris predictive maintenance, and creating service packages designed for Indian producers. The goal is clear: combine global expertise with local agility to deliver world-class service.

Recognizing local leadership

A special acknowledgment goes to Sajeesh Narayanan, the local Service Manager and team leader, whose pioneering work has laid the foundation for ANDRITZ’s service success in India. Sajeesh’s leadership in implementing proactive monitoring, rapid response systems, and customer-focused solutions has set a benchmark for excellence and earned the trust of key industry players.

Looking ahead

India remains a strategic growth market for ANDRITZ Nonwoven & Textile. By fostering collaboration and mutual learning between global leadership and local experts, and by listening closely to customers, ANDRITZ is well-positioned to navigate challenges and seize opportunities in hygiene, wipes, and durable nonwoven applications. This visit reaffirmed a shared commitment: to deliver service that is not only efficient but truly customer-centric.

Trust a reliable partner

Running complete nonwoven and textile production and individual machines calls for in-depth process expertise and excellent service. We offer our full service portfolio, which ensures improved uptime, productivity, product quality and lowest cost of ownership.

You can rely on our responsive service teams who will protect your investment and optimize your processes. Experience how innovative approaches and digital services give you more control than ever before.
With ANDRITZ, the leading supplier for the nonwovens and textile market, you get the most out of your investment.