From one-off, fast and direct assistance through our call-by-call service to a 24/7 hotline contract right through to and the PRE-PAID 25 billing model you will always be well looked after with our support solutions. Our service specialists are available around the clock to help you with any problems with your system. We keep our promise.
Three solutions - one promise.
Call-by-Call support
In the event of severe problems with your system, you will receive fast and direct telephone support - just give us a call!
24/7 hotline & remote contract
The exclusive service contract for competent and reliable 24/7 support from our press specialists.
Pre-paid 25 model
Excellent service with no contracts to sign: book 25 hotline units at a time and use them up as required.
Hotline & remote Call-by-Call
Do you need help quickly? You only pay once for the current support.
Exclusive 24/7 hotline & remote contract
Fast, direct and competent help from a far: with an Exclusive 24/7 Hotline & Remote contract, you can be sure of excellent telephone and remote support from our press specialists 24 hours a day, 7 days a week. Benefit from exclusive 24/7 access to our hotline and remote help on your system thanks to your service contract.
"Already processed over 16,000 service tickets."
Pre-paid 25 hotline & remote service
Unbureaucratic, transparent, flexible: With our prepaid solution, you can book 25 hotline units without any contractual obligations, which you can use up as required from Monday to Friday, 7 am to 5 pm. You can always keep an eye on your credit balance and your current consumption, that gives you full cost transparency. After the one-off registration, you load your credit onto your digital customer card online and you're ready to go.
