Service: SYNERGY™ Service Agreements

What Is the ANDRITZ SYNERGY™ service agreement?

SYNERGY™ is more than a service contract—it’s a long-term partnership. Tailored to your specific production needs, each agreement combines preventive maintenance, remote assistance, digital optimization, and expert support to ensure maximum uptime and performance.

Key Features

• Lifecycle Management: Structured service plans aligned with your equipment’s lifecycle, including audits, upgrades, and retrofits.
• Remote Assistance: 24/7 access to mechanical, electrical, and process experts via the ANDRITZ Customer Care Portal. Over 60% of issues resolved within 3 hours
• Recovery Services: Fast intervention with certified spare parts and priority deployment of field engineers during emergencies.
• Digital Optimization: Integration with METRIS for predictive maintenance, process analytics, and augmented reality tools.
• Reliability Services: Planned maintenance and firmware updates to ensure consistent performance and reduce downtime.
• Training & Knowledge Transfer: Regular operator and maintenance team training to boost skills and autonomy.

ANDRITZ SYNERGY™ Agreement Modules

Choose the level of support that fits your needs:

• SYNERGY™ aXcess – Basic access during working hours
• SYNERGY™ eXcelle – Permanent backup support from ANDRITZ experts
• SYNERGY™ eXcelle pro – High-demanding support with cost-effective maintenance
• SYNERGY™ eXcelle premium – Fixed annual fee for full process and equipment support

Benefits for Customers

• Increased operating efficiency and equipment availability
• Optimized production and maintenance costs
• One contract for simplified asset and service management
• Peace of mind with predictive and reactive service coverage
• Enhanced collaboration and transparency with dedicated service managers
• Global support through ANDRITZ service centers in Europe, Asia, and the U.S.

Why Choose SYNERGY™?

Partnering with ANDRITZ means gaining access to deep process expertise, digital innovation, and a global service network. SYNERGY™ agreements are designed to complement your in-house capabilities, fill knowledge gaps, and deliver cost-effective solutions that keep your production running smoothly.