PT ANDRITZ - Indonesia Service Center (ISC)
Delivering world-class service & support in Palembang
As a global leader in pulp and paper technology, PT ANDRITZ is committed to providing cutting-edge solutions and unparalleled service support to customers across Indonesia. To reinforce this commitment, we proudly introduce the Indonesia Service Center (ISC) in Palembang, a state-of-the-art facility designed to enhance operational efficiency, reduce downtime, and optimize mill performance.
Strategically located for maximum support
Situated in Palembang, the ISC serves as a key hub for ANDRITZ’s after-sales service, engineering solutions, and product support. This location ensures faster response times, improved accessibility, and comprehensive on-site support for pulp and paper mills across the region.
Our service capabilities
Engineering solutions
Our highly skilled engineers offer in-depth expertise to optimize plant operations. Our services include:
- Equipment upgrades and process optimization
- Custom engineering solutions tailored to your needs
- Troubleshooting and performance analysis
- Technical consultation and feasibility studies
High-performance product lines
PT ANDRITZ provides industry-leading equipment and technology designed to improve reliability and efficiency. Our product offerings include:
- Pulping and fiber processing equipment
- Stock preparation and paper machine components
- Recovery and energy optimization solutions
- Automation and digitalization services
Comprehensive after-sales support
At ISC, we go beyond delivering products—we ensure continuous support throughout the equipment lifecycle with:
- Scheduled maintenance and on-site repairs
- Spare parts availability and rapid delivery
- Training programs for customer teams
- 24/7 technical assistance for troubleshooting
Why choose PT ANDRITZ - Indonesia Service Center?
- Local expertise, global innovation – A world-class service hub backed by ANDRITZ’s global technology and experience.
- Faster response times – On-ground support to minimize downtime and ensure smooth operations.
- End-to-end service – From installation to maintenance, we provide full-scale service solutions.
- Customer-centric approach – Tailored solutions that address the unique challenges of Indonesian mills.
With the establishment of the Indonesia Service Center (ISC) in Palembang, PT ANDRITZ reinforces its dedication to delivering excellence, improving mill performance, and driving industry innovation.
