Skip to main content
ANDRITZ AI Expert Agent powered by Metris Copilot

ANDRITZ AI Expert Agent

Transforming pulp and paper mills operations with AI

Enter the age of industrial Copilot

ANDRITZ and Microsoft are partnering to reshape the future of the process industry by uniting advanced cloud and AI technologies with deep industrial expertise. As part of this collaboration, ANDRITZ Pulp and Paper Digital Solutions introduces its AI Expert Agent solutions powered by Metris Copilot, an AI tool that transforms complex industrial process data into actionable insights. Designed for operators and maintenance teams, Metris Copilot drives smarter decisions, higher efficiency, and optimized plant performance.

Metris Copilot provides an intuitive and smart interface for industrial operations. It uses generative AI with multimodal capabilities that process, interpret and create information from different data types at the same time to deliver expert insights and practical recommendations.

Watch the video to learn more:

How does Metris Copilot work?

Metris Copilot is a generative AI-powered solution designed to support complex cognitive tasks in pulp and paper operations. Evolving beyond traditional chatbots, it delivers a natural, conversational interface that connects seamlessly with mill data, ANDRITZ knowledge repositories and process‑specific applications.

AI Expert Agent.flowchart
© ANDRITZ GROUP

Transforming industrial workflows

Metris Copilot is designed to work in three complementary modes:

  1. Reactive Mode – Answers operational questions on demand.
  2. Proactive Mode – Suggests advisory actions based on process data and workflow context.
  3. Cognitive Learning Mode – Learns over time to propose new improvements and future optimizations.

This approach positions Metris Copilot not only as a tool, but as an active partner in decision‑making.

Key capabilities include

  • Natural multimodal interaction: Understands complex, conversational operator requests.
  • Grounding in internal data sources: Connects directly to mill systems and ANDRITZ documentation
  • Generative content creation: Produces expert insights in clear, human‑like language.
  • Context‑aware responses: Always aligned with the operational scenario.
  • Adaptive configuration: Flexible enough to fit each application environment.

Measurable value to customers

The measurable outcomes of ANDRITZ AI Expert Agent are based on its ability to improve operational confidence, reduce errors, and optimize resource usage. These improvements translate into direct gains for production, availability and cost efficiency.

[Icon] Production Increase

Up to 5% production increase

ANDRITZ AI Expert Agent evaluates process conditions, identifies stability or variability issues and gives operators confidence to safely increase throughput.

[Icon] Mill Availability Increase

Up to 0.5% mill availability increase

By providing precise instructions, ANDRITZ AI Expert Agent helps prevent errors that could trigger interlocks or equipment damage.

[Icon] Maintenance Cost Reduction

Up to 2% maintenance cost reduction

  • Instant access to expert knowledge for non‑expert staff
  • Fewer overtime hours for specialized maintenance teams
  • Precision guidance that reduces rework and prevents costly repairs
[Icon] Productivity Increase

Up to 5% productivity increase

ANDRITZ AI Expert Agent empowers smaller or less experienced teams to deliver the same output while enabling skilled personnel to focus on higher‑value tasks.

Interested in our Automation and Digitalization solutions? Contact us!