RAPID DIGITAL PROGRESS
To verify the demand for this change, ANDRITZ conducted a survey on customers across Europe. The response highlighted not only the importance of digital services, but also the desire for additional features like immediate assistance via remote support, or predictive maintenance notifications.
This is why ANDRITZ decided to create a single digital sphere of activity for internal and external partners: a shared online platform with access to a wide range of service modules and real-time interaction.
One of these service modules is the Metris Spare Parts Catalog, which offers the convenience of online shopping to ANDRITZ’s business partners. The tool benefits customers along the entire value chain, with high levels of transparency and traceability as well as rapid part selection, quotations and order processing.
In October 2016, ANDRITZ launched a groupwide smart services initiative. Employees worked with external partners to set up an ambitious schedule for the prototype of the Spare Parts Catalog with basic functions for areas in which spare and wear parts play an important role. Within three-and-a-half months, they had developed a minimum viable product serving around 100 machines; in less than one year, the team went live with an internal product including 2,600 machines – a status that other companies had taken three years to reach.