ANDRITZ-Metris Performance Center Graz

Metris Performance Center

Digital service and support for tissue, paper and board mills worldwide

The Metris Performance Center is an impressive milestone for ANDRITZ in the area of digitalization and Industrial Internet of Things (IIoT) solutions. Tissue, paper, and board mills are able to benefit from individual and fast customer service by using the ANDRITZ Metris platform for the optimization of production processes, operator trouble shooting and decision support.

Metris Performance Center Graz

The center is located at the ANDRITZ headquarters in Graz, Austria and demonstrates an excellent combination of process, technology and product knowledge with digital services for PrimeLine tissue, paper, and board mills including stock preparation.

It features various applications for a perfect global customer service and support by providing remote solutions, real-time communication and data analytics:

Benefits of the Metris Performance Center

  • Optimization of process performance (OPP) with Metris by combining latest technology insights in digitalization with in-house process experience
  • Process knowledge and specialists for production start-up support, as well as implementation of new control philosophies
  • Direct customer contact and faster response by online real time sharing using the latest communication and augmented reality (AR) tools
  • Remote support for stable and economic process conditions in case of any process and equipment issues for customers worldwide
  • A training center for workshops and trainee programs for internal and external employees i.e. special trouble-shooting courses for operators and process engineers
© Croce & WIR
© Croce & WIR

“We know that a strong service and customer support is of utmost importance. The paper & tissue industry will see a constant operating cost optimization and thus, also, a strong move to digitalization. With the Metris Performance Center, we can offer support to our customers exactly when they need it. Due to the remote control features, we can react even faster and right on time.”


Vice President Tissue at ANDRITZ

Gerhard Schiefer_Vice President Global Andritz Automation

“Digitalization plays a major role in all our business fields and we want to create digital assets to be agile towards rapidly changing market demands. The ANDRITZ Metris platform enhances this approach and provides smart services along the digital value chain of a paper mill. It offers features for on-site as well as remote assistance services by our specialists customized for customer’s preferences.”


Vice President Global Automation at ANDRITZ

Metris - ANDRITZ Digital Solutions

Innovative products and services in the industrial digitalization sector for various industries.

find out more about Metris

PrimeLineTIAC – Tissue Innovation and Application Center

1 machine with 8 different configurations, vertical CrescentFormer option, shoe press, steel Yankee, TAD drums. Trials and trainings for tissue producers, pulp producers, suppliers to the tissue industry, converters, and R&D institutes.

Read more
Contact us
Stattegger Strasse 18
8045 Graz
  • Metris Performance Center for the Pulp & Paper industry PDF : 459 KB
  • Performance at a higher level

    New Metris Performance Center now in operation
    AHEAD - Magazine for Industrial Automation

    PDF : 243 KB
  • Metris Performance Center - Experts on demand

    Magazine for Pulp & Paper
    No. 39 / 1-2019

    PDF : 993 KB