ANDRITZ’s new Metris Performance Center is designed to provide digital service and support for paper, board, and tissue mills around the world based on a real-time connection between ANDRITZ and each customer.
With the Metris platform connected remotely to the mill’s DCS for analysis and optimization, ANDRITZ process and equipment experts in Graz, Austria, can be virtually at the side of any customer needing help with start-up, troubleshooting, loop tuning, or optimization of process machinery.
Klaus Blechinger
Vice President Tissue, ANDRITZ AG
The services at the Metris Performance Center are especially valuable during a startup, as customer personnel and ANDRITZ startup engineers on site have real-time access to the top experts for machinery, process, and automation as needed. For example, if there is a problem with auxiliary equipment (e.g., a pump or some stock prep equipment), the ANDRITZ expert can quickly join colleagues in the Metris Performance Center to help provide a solution.
Another advanced service is the ability to collect digital information remotely from the DCS in order to apply Big Data analytics to optimize production processes or provide decision support to mill personnel.
The Metris Performance Center is located at the ANDRITZ headquarter in Graz, Austria.
© Croce & Wir“Digitalization plays a major role in all our business areas, and we want our digital assets to be agile in the face of rapidly changing market demands,” says Gerhard Schiefer, Vice President for Global Automation. “The Metris platform makes this possible and allows us to provide smart services along the digital value chain of a paper mill. It offers features tailored to each customer’s preferences.”
