Swift Responses and Dedicated Support : The key success factors of Indian Service office in Chennai
India has been a fast-growing region for years, also for services provided by mechanical engineering companies. The ANDRITZ Service team in India is a forerunner here. Since 2010 now.
Providing unparalleled service is the hallmark of the Nonwoven team dedicated to the Nonwoven business now 15 years ago in 2010 after the company joined the ANDRITZ Group. Monday March 24th thus marks an important milestone in the history.
Accessibility and Fast Response Times
One of the core strengths of the Indian Service office is their accessibility. Local customers benefit from the team's rapid response times, whether through phone or email. With multiple instances of remote support, clients are assured that help is always within reach.
On-Site Assistance
The team’s dedication to prompt service extends beyond virtual support. In situations requiring physical presence, the engineers are dispatched within 12-24 hours, especially during critical issues and product quality concerns. This swift action ensures minimal downtime and maximizes operational efficiency.
Proactive Monitoring and Early Issue Detection
As ANDRITZ digital solutions are also part of the Service options, the Metris support and the after-sales service teams are consistently monitoring and supporting clients. Through vigilant observation of vibration data such as unusual cylinder bearing behavior, vacuum suction, or conveyor conditions, they help customers identify and address potential issues early enough to avoid any further inconvenience. This proactive approach not only reduces downtime but also enhances the overall reliability of the equipment.
Customer Testimonials
Many of our Indian customers have praised the ANDRITZ Chennai Service technicians for their responsiveness and expertise. The team’s ability to provide timely and effective solutions has earned them a reputation as a reliable and essential partner in maintaining optimal operational standards.
Their unwavering commitment to customer satisfaction ensures that clients receive the support they need, when they need it, fostering long-lasting and trust-based relationships.
For more information, ask Sajeesh for Nonwoven & Textile service in India:
