The biggest 5 misunterstandings about service

MISUNDERSTANDING #1:

"Service is costly"

Yes, it's true, good service has its price. Like everything of value in terms of quality. But no service is more expensive. This is because inadequately maintained machines can become conspicuous and unexpected and unforeseen production breakdowns can be many times more expensive than regular maintenance. ANDRITZ Nonwoven & Textile Service is tailor-made like our machines, for all our customers and we only charge for what is ordered. Our SYNERGY™ Service Agreements provide additional security and cover all contractual services within the service period. Just give us a call and we'll take care of it. Quickly and efficiently.

The Metris digital solution from ANDRITZ gives you additional security, because Metris tells you in good time when your production lines and machines need repairs and maintenance.

MISUNDERSTANDING #2:

"Service is time-consuming"

Of course it takes time to service a machine, a calender, roll, a card, a needleloom, a crosslapper or a hydroentanglement unit. After all, our customers demand accurate work because that's what they pay for.

But our experts advise you extensively in advance and we plan according to your wishes to consider any maintenance work, upgrades or rebuilds with the least loss of production time for you. Many of our customers plan more complex work with us, e.g. during company vacations, when production is shut down or completely suspended anyway. When you and your teams are on vacation, we take care of the service work, procure the number of spare parts in advance and ensure that the work is carried out on time. In any case, you benefit from the high degree of flexibility of our service team and clever planning in advance.

In general, we are constantly trying to optimize service processes. For example, the standard maintenance turnaround times for calenders have dropped significantly over the last two years.For optimum planning of service activities, e.g. during the summer when the company may be closed for the vacations, contact our experts.

MISUNDERSTANDING #3:

"Service experts are not necessary"

Your machine operators know everything about your production processes, our ANDRITZ experts know everything about your machines. How could it be any differently?

That's why it pays to call on our experts for any kind of project involving maintenance, repair, upgrade or rebuild. Because our service teams can tell you what work can be carried out and how, and at the lowest cost. This is because the ANDRITZ teams have a high level of experience and expertise. ANDRITZ consulting and execution therefore also offers opportunities to save costs by avoiding unnecessary measures or because possible synergy effects are missed.

MISUNDERSTANDING #4:

"Service must always be face-to-face"

Machine to ANDRITZ or ANDRITZ service man to the machine. This is true for more complex maintenance processes or rebuilds or when overhauling machine parts.

But a lot of work, especially in advance, can now be carried out remotely with the help of Metris, including extensive diagnostic measures. This helps with stocktaking and shortens the service time both at the customer's site and when a machine has to be repaired at ANDRITZ itself. But there are also repair cases where remote support and augmented reality allow our service technicians to instruct the customer's employee and thus carry out the work without visiting the customer. This remote service is being used more and more, as it both saves costs and provides a good training basis for the customer's service technician.

MISUNDERSTANDING #5:

"Service makes no sense for old machines"

ANDRITZ Nonwoven & Textile machine technology is characterized by long durability and quality, which make a long service life possible. In the calender sector, there is already a program for calenders in the nonwoven and textile sector that are older than 25 years. The same applies to crosslappers for needlepunch and spunlace lines. Old machines can be brought back to 100% performance with the appropriate upgrade or rebuild measures. Overhauling old machine technology and bringing it up to current performance levels can make perfect sense.

Here too, it makes absolute sense to consult the ANDRITZ experts and evaluate an upgrade.